We do our absolute best to have your order packed and sent within 24hrs-48hrs (1-2 Business Days). During peak demands please allow for 2 FULL Business Days in some cases.
Cell Squared offers the choice between Australia Post or Aramex Couriers (Fastway) for all deliveries.
Shipments are processed & sent Monday ‐ Fridays.
PO Box & Parcel Locker orders are shipped via Australia Post.
We aim to have orders processed, packed & sent within 24hrs (on business days), but please allow up to 48hrs during very busy times.
Orders are shipped from our warehouse in Central Coast NSW, middle of the East Coast of Australia right next to the M1 Motorway, so we are able to ship up & down the coast in a timely manner.
No pick up available.
*Note - $8 standard shipping applies to parcels under 5kg total product weight, parcels over 5kg will be charged at $20 flat rate Australia wide.
Standard Shipping Times
Currently standard shipping times are expected to be 3-7 business days (depending on destination) from when the parcel is picked up by the carrier.
Farther away regions can take a little longer in transit.
Track your AusPost parcel here - https://auspost.com.au/mypost/track/#/search
Track your Aramex parcel here ‐ https://www.aramex.com.au/tools/track/
Express Post Shipping Times
If you are in a rush, heading on holidays or moving house, we highly recommend paying the extra few dollars for Express Postage service. Once the parcel is in the delivery network, there is not much we can do to speed up the process.
Currently express post shipping times are expected to be 2-4 business days (depending on destination) from when the parcel is picked up by the Australia Post.
Farther away regions can take a little longer in transit.
We aim to have orders processed, packed & sent within 24hrs (on business days), but please allow up to 48hrs during very busy times.
Track your express post parcel here - https://auspost.com.au/mypost/track/#/search
Faulty or damaged product:
Cell Squared takes every effort to ensure that we pack your order as safely as possible, but damage does occur from time to time – especially in the transit of glass items.
If your products arrive faulty or damaged, Cell Squared will provide a replacement. You must notify us in email at info@cellsquared.com.au within 3 days of receipt of goods for a replacement/refund. It is preferred photos are shared via email, so the damaged can be assessed as a part of the refund/replacement process.
In some cases, we will request that items be sent back for inspection/investigation before proceeding with refund process. All shipping & return labels for damage goods will be paid for by Cell Squared.
Unsatisfied with product:
We just know that you will love our products but if for any reason you are unsatisfied, Cell Squared will provide a full refund for the product, minus return shipping costs. You must notify us within 30 days of purchase with a valid reason. Any food product must be at least 75% unused when returned to be eligible for a refund. Refunds are processed by the same method that you made payment.
Change of mind:
If you wish to return a product due to change of mind, you must notify us within 7 days of receipt of goods. We will provide a full refund, minus return shipping costs. Any product must be unopened and unused when returned to be eligible for a refund. Refunds are processed by the same method that you made payment.
If change of mind is requested & approved before products/parcel is packed or sent, we will refund the entire product amount including the shipping costs.
If the parcel order has been created in Australia Post system, booked in for pick up, this is classed as the item has been sent, as we have already paid for the shipping costs and cannot be refunded. Once the parcel is packed & shipping label attached, shipping costs are not refunded.
Refunds are made at the sole discretion of Cell Squared.